Privacy Policy

1. Who we are

OBDintell is an AI-powered vehicle diagnostic service available at obdintell.com and on mobile. We help drivers understand what's wrong with their vehicle using artificial intelligence, OBD data and community-confirmed fixes.

When we say "we", "us" or "OBDintell" in this policy, we mean the OBDintell service and its operators.

2. What information we collect

We collect the following information when you use OBDintell:

• Account information — your email address and password when you create an account
• Vehicle information — make, model, year, mileage and VIN number you provide
• Diagnostic data — OBD codes, sensor readings and symptoms you enter during a diagnosis
• Diagnosis results — the AI-generated results from each diagnosis session
• Feedback — accuracy ratings and actual fixes you submit after a diagnosis
• Usage data — how you use the app, which screens you visit and when
• Device information — browser type, operating system and device type

3. How we use your information

We use the information we collect to:

• Provide and improve the OBDintell diagnostic service
• Generate AI-powered vehicle diagnoses using your inputs
• Save your diagnosis history so you can access it later
• Train and improve our AI model using anonymised confirmed fixes
• Send you notifications about your vehicle if you have opted in (mobile app only)
• Manage your account and subscription
• Provide customer support
• Comply with legal obligations

4. How we share your information

We do not sell your personal information to third parties. We may share your information with:

• Supabase — our database and authentication provider who stores your account and diagnosis data securely
• OpenAI — your diagnostic inputs are sent to OpenAI's GPT-4o model to generate results. OpenAI's privacy policy applies to this processing
• NHTSA — we query the National Highway Traffic Safety Administration's public API for recall data using your vehicle information
• Stripe — if you subscribe, your payment information is processed by Stripe. We do not store your card details
• Law enforcement — if required by law or to protect our rights

Community fixes and confirmed repairs submitted as feedback may be shown to other users in anonymised form to help improve diagnoses.

5. Data storage and security

Your data is stored securely using Supabase infrastructure. We use industry-standard encryption for data in transit and at rest. However no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

We retain your account and diagnosis data for as long as your account is active. If you delete your account, your personal data will be removed within 30 days, though anonymised diagnostic data used for AI training may be retained.

6. Your rights

Depending on where you live, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request that we correct inaccurate data
• Deletion — request that we delete your account and personal data
• Portability — request your data in a portable format
• Objection — object to certain types of processing

To exercise any of these rights, contact us at the email address below.

7. Cookies and local storage

OBDintell uses browser local storage to save your preferences such as dark/light mode, your active vehicle and your free diagnosis count. We do not use advertising cookies or tracking pixels.

8. Children's privacy

OBDintell is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Changes to this policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or by posting a notice on the site. Your continued use of OBDintell after changes are posted means you accept the updated policy.

10. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

[email protected]